Reasons and solutions for abnormal alarm of anti-theft device

The main reasons for an alarm from the anti-theft device are as follows:
a. The cashier did not demagnetize the product in time after the customer checked out
b. Some products are taken out by customers without checkout
c. The customer has products purchased in other stores, which also have the same type of anti-theft labels
d. The cashier in the store did not take back the sealed bag, but it was taken out by the customer as a gift
e. Employees carry goods with anti-theft tags
f. Anti-theft antenna equipment malfunctions
g. There are large electrical equipment around the anti-theft antenna, or it is subject to strong interference
To sum up, there are many reasons for triggering antenna alarms, and we need to take different solutions for different reasons.

Processing flow after general alarm

① First of all, please politely ask the customer to return to the store, and appease him, and explain to him that the antenna on our side has issued an alarm, and please cooperate with the staff to conduct a verification.
② Ask the customer to carry the product through the antenna test again, and chat with him at the same time to reduce his tension.
③ After confirming the alarm, test the products one by one, and explain to the customer that the reason may be due to the negligence of the staff.
④ Check the undegaussed product and the customer's receipt.
⑤ Confirm that the bill has been paid, express apology and thanks to the customer, and give a small gift as compensation.

2. The alarm caused by the customer not paying the bill

The previous processing method is the same as the general one. After checking the receipt and the product, if you find a product that the customer has not paid for, you should promptly ask whether the product is the customer who forgot to check out, and whether you still need to buy it, as long as there is no customer hiding the product Behaviors cannot be considered as stealing, and customers should be given a second chance to buy.
When no unchecked products are found, and it is impossible to confirm whether the customer has hidden other products, it is better to first ask the customer whether there are other products that have not been purchased. If the customer takes out the unpaid goods, he should promptly notify the staff on duty in the supermarket to deal with it. At this time, the words should not be too aggressive, but tactful expressions should be made, and private mediation with the customer should be carried out. If the customer insists on answering no, they should be released first, treated as a false report, and reported to the duty room.
Remember, during the processing process, only when it is 100% confirmed by monitoring or other means that the customer has hidden the unpaid goods can the customer be brought to the office for processing.
3. False positives
If the anti-theft device is confirmed to be faulty and cannot work normally, you should express your apology to the customer in time, and you can give a small gift to compensate, and ordinary customers will understand and understand.
4. How to operate if it is not handled properly
① On-the-job staff should master the handling skills after the alarm, and implement it in accordance with the regulations.
② In the event of customer disturbance or emotional agitation, the on-duty personnel should maintain order in time to avoid deterioration of the situation.
③ During the processing, if the customer asks for compensation, etc., the staff on duty can accompany the customer to the service desk and handle it with the customer service staff.

For supermarkets, it is necessary to improve the professionalism of loss prevention staff and provide them with regular training on loss prevention knowledge. At the same time, when choosing an anti-theft product, you should also choose the best ones, and choose anti-theft products with low false alarm rate and strong interference.