How to solve the AM detection system failure

When the AM detection system fails, you can follow the steps below to troubleshoot and solve it:

1. Confirm the fault type

The system cannot start: Check whether the system starts normally and check whether there is any abnormal information in the system log.

Data problem: Make sure that the data source is connected normally and whether data transmission is blocked. Check the database connection configuration, data source status, etc.

Rule configuration error: If the system is based on the rule engine for monitoring, confirm whether the rule configuration is correct and whether there are errors caused by new rule updates.

2. Check the hardware and network

Hardware failure: Make sure that the hardware of the server or workstation is running normally. Check the memory, CPU usage, disk space, etc.

Network connection problem: Confirm whether the network is unobstructed and whether there is a firewall or network security device blocking the normal communication of the system.

3. Check the log

Find out the cause of the failure through the system and application logs. Usually the log will record the time of the failure, error code, abnormal information, etc., which will help locate the problem.

You can use the log to check at which link the system has an error, such as data collection, data processing, rule triggering, etc.

4. Restart the system

If the failure may be caused by temporary system freeze or resource conflict, you can try to restart the AM detection system and its related services to see if it can be restored to normal.

5. Verify rules and configuration

If the rule triggers an exception, you can check the rule base and threshold configuration of the AM system. Confirm whether there are new versions of rules or inappropriate thresholds, or whether there are any misoperations.

If the system has custom rules, you need to check whether these rules have logical errors or data inconsistencies.

6. Check external dependencies

The AM system may rely on external interfaces, such as data exchange with banks, payment platforms, third-party data sources, etc. Confirm whether these external interfaces are working properly.

If cloud services are used, check the status of cloud services to confirm whether the cloud platform has any failures or service interruptions.

7. Update patches

Confirm whether the AM system and its dependent software have new updates or security patches, and make necessary updates to avoid known issues.

8. Contact technical support

If the above steps cannot solve the problem, it is recommended to contact the supplier or technical support team of the AM system, provide fault logs and detailed information, and obtain professional help.

Through these steps, the causes of AM detection system failures can be systematically investigated and the problems can be solved step by step.