How to troubleshoot supermarket soft tags

Soft tags (also called RFID tags or EAS tags) are used in supermarkets for anti-theft and inventory management. If the soft tag fails, it may cause the anti-theft system to not work properly or the data cannot be read. Here are some common soft tag troubleshooting methods:

Check tag attachment: Make sure the soft tag is fully attached to the product and is not blocked or partially detached. If the tag is not fully attached to the surface of the product, it may not be read properly or false alarms may occur.

Check tag activation: Soft tags usually need to be activated when they are sold, otherwise the anti-theft system may not recognize them. Make sure the soft tag has been activated during the checkout process, otherwise it will not work properly.

Check tag position: The position of the soft tag will also affect its recognition effect. Place the tag in the recommended position on the product, usually in the center of the product or close to the edge, to ensure that the anti-theft system can read it accurately.

Check the battery: If the soft tag is a reusable type (such as an RFID tag), check whether the battery inside the tag is exhausted. If the battery is low, the tag may not work properly and the battery needs to be replaced.

Clean the tag surface: Dirt or dust on the surface of the soft tag may affect the anti-theft system's reading effect. Clean the surface of the soft tag regularly to ensure it is clearly visible.

Adjust the anti-theft system settings: Sometimes the sensitivity settings of the anti-theft system may need to be adjusted to accommodate soft tags of different types or locations. Adjust the anti-theft system settings according to actual conditions so that it can better identify soft tags.

Replace faulty tags: If the soft tag still does not work properly after the above checks, it may be that the tag itself is faulty. In this case, the faulty soft tag needs to be replaced.